Privacy Policy

1 Information We Collect

Account Information

Depending on how you use LivingLanka, we may collect:

• Name.
• Email address.
• Mobile number.
• Password or authentication information.
• Profile photograph.
• Account type.
• Business information.

Listing Information

When you create an advertisement, we may collect:

• Product information.
• Property information.
• Vehicle information.
• Job information.
• Service information.
• Prices.
• Photos and videos.
• Location information.
• Description and other Listing details.

Communication Information

When you communicate through LivingLanka, we may collect relevant information such as:

• Messages.
• Enquiries.
• Reports.
• Customer support communications.

Device and Technical Information

We may collect information such as:

• IP address.
• Device type.
• Operating system.
• Browser type.
• App version.
• Device identifiers.
• Log information.
• Usage information.

Location Information

Where you permit location access, we may use location information to provide location-based features such as nearby Listings. You can control location permissions through your device settings.

2 How We Collect Information

We may collect information:

• Directly from you.
• When you create an account.
• When you post a Listing.
• When you contact another User.
• When you contact customer support.
• Automatically through cookies and similar technologies.
• From service providers that help us operate the Platform.
• Where permitted by law, from other legitimate sources.

3 How We Use Your Information

We may use personal information to:

• Create and manage your account.
• Publish and manage Listings.
• Connect Buyers and Sellers.
• Provide customer support.
• Process payments.
• Provide notifications.
• Improve our Platform.
• Prevent fraud and abuse.
• Verify Users where applicable.
• Detect suspicious activity.
• Maintain Platform security.
• Analyse usage and performance.
• Send service-related communications.
• Send marketing communications where legally permitted.
• Comply with legal obligations.
• Protect our rights and the rights of Users.

4 Information Displayed to Other Users

When you publish an advertisement, some information may be visible publicly or to other Users. Depending on the Listing and Platform features, this may include:

• Name or business name.
• Listing photos.
• Product/service information.
• Price.
• General location.
• Contact or enquiry options.

5 Sharing Personal Information

We may share personal information where reasonably necessary with:

• Other Users, when required to facilitate a transaction or enquiry.
• Payment service providers.
• Hosting and cloud service providers.
• IT and technology providers.
• Customer support providers.
• Analytics providers.
• Advertising and marketing service providers, where permitted.
• Professional advisers.
• Government authorities or law-enforcement agencies where legally required.
• Other parties where you have provided appropriate permission.

We do not intend to sell your personal information as a standalone product.

6 Payments

Where payments are processed through third-party payment providers, payment information may be handled directly by those providers.

LivingLanka may receive limited information necessary to confirm or manage a payment.

We recommend reviewing the relevant payment provider's privacy policy before making a payment.

7 Cookies and Similar Technologies

LivingLanka may use cookies, pixels, SDKs and similar technologies to:

• Keep you logged in.
• Remember preferences.
• Understand Platform usage.
• Improve functionality.
• Measure advertising performance.
• Detect fraud.
• Improve security.

You may control certain cookies through your browser settings, although disabling cookies may affect Platform functionality.

8 Marketing Communications

With appropriate permissions and subject to applicable law, LivingLanka may send:

• Promotional offers.
• New feature announcements.
• Platform updates.
• Premium Listing offers.
• Business advertising information.

You may unsubscribe from promotional communications using the unsubscribe option provided or by contacting us. Service and security-related communications may still be sent when necessary.

9 Data Security

LivingLanka will take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorized access.
• Loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.

However, no online system can be guaranteed to be completely secure. Users should also protect their passwords and account information.

10 Data Retention

We retain personal information for as long as reasonably necessary for:

• Providing our services.
• Maintaining accounts.
• Maintaining transaction records.
• Resolving disputes.
• Preventing fraud.
• Meeting legal obligations.
• Protecting our legitimate interests.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

11 Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including rights relating to:

• Access.
• Correction.
• Updating inaccurate information.
• Deletion or erasure in applicable circumstances.
• Withdrawal of consent where processing is based on consent.
• Restrictions or objections to certain processing.
• Complaints concerning the handling of your personal information.

Requests may be submitted to: privacy@livinglanka.com

We may need to verify your identity before processing certain requests.

12 Children's Privacy

LivingLanka is not intended to be used by children in circumstances where applicable law requires parental consent or prohibits such processing.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us.

13 Third-Party Websites

LivingLanka may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties.

You should review the privacy policy of any third-party service before providing personal information.

14 International Data Transfers

Some of our technology or service providers may process information outside Sri Lanka.

Where personal information is transferred or processed outside Sri Lanka, LivingLanka will take measures required by applicable law.

15 Business Transfers

If LivingLanka is involved in a merger, acquisition, restructuring, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

16 Fraud Prevention

We may process information to identify and prevent:

• Fake accounts.
• Fake Listings.
• Scams.
• Fraudulent transactions.
• Abuse.
• Spam.
• Unauthorized access.
• Other suspicious activities.

We may suspend or restrict accounts where appropriate.

17 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on the Platform with a revised "Last Updated" date.

18 Contact Us

For privacy questions or requests: